Infinite Ocean Return Policy

Overview

Infinite Ocean is committed to ensuring customer satisfaction with our products. Our return policy outlines the conditions under which returns and refunds can be processed. Primarily, all purchases are handled through Amazon, which manages our standard return process. However, we understand that exceptions may arise, and we aim to address those effectively.

Amazon Standard Return Policy

1. 30-Day Return Window: All products purchased through our Amazon store are subject to Amazon's standard 30-day return policy. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund, as per Amazon's guidelines.
2. Processing Returns: To initiate a return, please visit your Amazon order history and follow the prompts for returns. Amazon will guide you through the process, including shipping instructions and refund timelines.

Post 30-Day Return Requests

In the event you need to request a return after the 30-day window provided by Amazon, please follow the steps outlined below:

1. Submit a Return Request:

• Send an email to our customer support team at support@infiniteoceanland.com with the subject line "Return Request - [Your Order Number]".
• Include a detailed explanation of why you believe a return exception should be granted.

1. Provide Evidence:

• Attach images of the product and packaging to your email. This helps us assess the condition of the item and verify the issue.

1. Evaluation Process:

• Our customer support team will review your request and the provided evidence. We strive to respond to all return requests within 5-7 business days.
• If your return request is approved, we will provide instructions for shipping the product back to us.

Return Conditions

1. Eligibility: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Non-returnable Items: Certain types of goods are exempt from being returned, such as perishable goods, customized products, and items marked as final sale.
3. Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Contact Information

For any questions regarding our return policy or to initiate a return request, please contact our customer support team at:

• Email: support@infiniteoceanland.com
• Address: Infinite Ocean, 6107 SW Murray Blvd PMB 118, Beaverton, Oregon 97008

We value your feedback and are here to assist with any concerns you may have. Thank you for shopping with Infinite Ocean.